Draft — pending lawyer review. This is not yet a final policy. Items marked TODO are still being decided.Draft — wakeel ka review baqi hai. Yeh abhi final policy nahi. TODO wali cheezon ka faisla abhi hona hai.

Fair Use PolicyInsaaf ki Policy

Last updated: Aakhri tabdeeli: TODO: date it takes effect

Yaqeen works because every shop shares honest delivery results. This policy sets out how shops may use the network, and the promises we make to buyers. It applies to every shop that uses Yaqeen.Yaqeen is liye kaam karta hai ke har dukan imaandari se delivery ke nateeje share karti hai. Yeh policy batati hai ke dukanen network kaise istemal kar sakti hain, aur hum khareedaron se kya wade karte hain. Yeh har us dukan par lagu hai jo Yaqeen istemal karti hai.

Our promises to buyersKhareedaron se hamare wade

• Only parcels refused at the door count against a buyer.Sirf darwaze par wapas kiye parcel khareedar ke khilaf gine jate hain.
• Cancelling an order before it ships is never recorded.Bhejne se pehle order cancel karna kabhi darj nahi hota.
• Courier failures are recorded as courier problems, not refusals.Courier ki nakaami courier ka masla darj hoti hai, wapsi nahi.
• Nobody is blocked. The strongest answer is “ask for an advance”, paid to the shop.Kisi ko block nahi kiya jata. Sab se sakht jawab “advance lein” hai, jo dukan ko diya jata hai.
• Buyers can stop messages, check their status and ask for a human review at any time: Khareedar kisi bhi waqt messages band kar sakte hain, apna status dekh sakte hain aur insaani review maang sakte hain: Check your statusApna status dekhein.

What shops must doDukanon ko kya karna hai

• Send only real cash-on-delivery orders that you actually received.Sirf asli COD orders bhejein jo aap ko waqai mile.
• Report results truthfully: “refused” only when the buyer refused the parcel at the door; a courier failure as a courier problem; an order cancelled before shipping as cancelled.Nateeje sach sach batayein: “wapas” sirf tab jab khareedar ne darwaze par parcel wapas kiya; courier ki nakaami courier ka masla; bhejne se pehle cancel hua order cancel.
• Import only your own past orders, with real results. Sirf apne purane orders import karein, asli nateejon ke saath. TODO: what sellers must confirm when importing past orders (lawyer question 6)
• Tell buyers you use Yaqeen: Khareedaron ko batayein ke aap Yaqeen istemal karte hain: TODO: whether this is required and the notice wording (lawyer questions 5 and 7)

What shops must never doDukanen kya kabhi na karein

• Look up phone numbers that aren't real orders, or try to find out which other shops a buyer used.Aise numbers check karna jo asli orders nahi, ya yeh maloom karne ki koshish ke khareedar ne kin doosri dukanon se khareeda.
• Share, publish or post a buyer's score or reason, or use it to shame, threaten or harass anyone.Kisi khareedar ka score ya wajah share, shaya ya post karna, ya us se kisi ko sharminda karna, dhamkana ya tang karna.
• Record a false refusal, for example to punish a buyer for a complaint or a bad review.Jhooti wapsi darj karna, maslan kisi shikayat ya bure review ki saza dene ke liye.
• Ask for an advance to be paid to anyone other than your own shop's account.Advance apni dukan ke account ke ilawa kisi aur ko dilwana.
• Copy, resell or build a list from Yaqeen's answers.Yaqeen ke jawabon ko copy karna, bechna ya un se list banana.

If a shop breaks these rulesAgar dukan yeh usool tode

We may remove results the shop recorded, pause or close its account, and correct any buyer's record that was affected.Hum dukan ke darj kiye nateeje hata sakte hain, us ka account rok ya band kar sakte hain, aur kisi bhi mutasir khareedar ka record durust kar sakte hain.

TODO: notice and appeal steps for shops; who is liable for a wrongly recorded refusal (lawyer question 11)

Reporting misuseGhalat istemal ki ittila

If you think a shop recorded something wrong about you, Agar aap ke khayal mein kisi dukan ne aap ke baare mein ghalat darj kiya, ask for a reviewreview maangein. Other reports: Doosri ittila: TODO: contact email