Draft — pending lawyer review. This is not yet a final policy. Items marked TODO are still being decided.Draft — wakeel ka review baqi hai. Yeh abhi final policy nahi. TODO wali cheezon ka faisla abhi hona hai.

Terms for sellersSellers ke liye sharait

Last updated: Aakhri tabdeeli: TODO: date it takes effect

These terms are between your shop and Yeh sharait aap ki dukan aur TODO: company legal name (which entity contracts with sellers, lawyer question 24). By using Yaqeen you agree to them, to our ke darmiyan hain. Yaqeen istemal kar ke aap in se, hamari Fair Use PolicyInsaaf ki Policy and our aur hamari Privacy PolicyPrivacy Policy. se ittefaq karte hain.

1. What Yaqeen does1. Yaqeen kya karta hai

Yaqeen checks your cash-on-delivery orders against delivery results shared by all Yaqeen shops and gives one answer: ship, confirm first, or ask for an advance. For “confirm first” we message the buyer on WhatsApp and may place a short Urdu call. For “ask for an advance” we send the buyer your payment details; the advance goes straight to your account.Yaqeen aap ke COD orders ko tamam Yaqeen dukanon ke share kiye delivery nateejon se milata hai aur ek jawab deta hai: bhejein, pehle confirm karein, ya advance lein. “Pehle confirm” par hum khareedar ko WhatsApp message karte hain aur Urdu mein chhoti call kar sakte hain. “Advance lein” par hum khareedar ko aap ki payment details bhejte hain; advance seedha aap ke account mein jata hai.

2. Advice, not a guarantee2. Mashwara, zamanat nahi

Yaqeen's answer is advice based on past results. It cannot promise that a buyer will accept a parcel. You always make the final decision and can ship any order.Yaqeen ka jawab purane nateejon par mabni mashwara hai. Yeh wada nahi kar sakta ke khareedar parcel qubool karega. Aakhri faisla hamesha aap ka hai aur aap koi bhi order bhej sakte hain.

TODO: limits of liability (lawyer)

3. Prices and credits3. Qeemat aur credits

• The first 50 order checks are free.Pehle 50 order checks muft hain.
• After that, Rs 15 for each cash-on-delivery order checked, paid in advance as credits by JazzCash, Easypaisa or bank transfer.Us ke baad har check hue COD order ke Rs 15, credits ki shakal mein pehle se, JazzCash, Easypaisa ya bank transfer se.
• Prepaid orders and unconfirmed order-link orders use no credit.Pehle se paid orders aur confirm na hone wale order link orders par koi credit nahi lagta.
• If you run out of credits, new orders are still saved but not checked until you top up.Credits khatam hon to naye orders save hote rehte hain lekin top up tak check nahi hote.
• TODO: credit pack sizes, expiry, refunds and taxes (lawyer question 21)

4. Your responsibilities4. Aap ki zimmedariyan

• Follow the Fair Use Policy, especially reporting delivery results truthfully.Insaaf ki Policy par amal karein, khaas taur par delivery ke nateeje sach sach batana.
• Only send buyers' details you collected lawfully for an order.Sirf woh khareedar ki maloomat bhejein jo aap ne order ke liye qanooni tareeqe se li.
• Keep your WhatsApp number and payment details up to date, and keep access to your store connection safe.Apna WhatsApp number aur payment details update rakhein, aur store connection ki rasai mehfooz rakhein.
• TODO: buyer notice and data-sharing clause (lawyer questions 5–7 and 23)

5. Messages sent for your shop5. Aap ki dukan ke liye bheje gaye messages

Order confirmations and advance requests are sent from Yaqeen's WhatsApp business number and name your shop. Calls are made only between 9 am and 9 pm Pakistan time. Buyers can reply STOP to stop messages; you'll then be asked to confirm their orders yourself.Order confirmations aur advance ki darkhwastein Yaqeen ke WhatsApp business number se bheji jati hain aur aap ki dukan ka naam batati hain. Calls sirf subah 9 se raat 9 baje (Pakistan time) tak ki jati hain. Khareedar STOP likh kar messages band kar sakte hain; phir aap se kaha jayega ke un ke orders khud confirm karein.

6. Money6. Paisa

Yaqeen never receives, holds or forwards buyers' advances. They are paid directly into your own account, and you tell us when one arrives.Yaqeen khareedaron ke advance kabhi wusool, jama ya aage nahi karta. Woh seedha aap ke apne account mein aate hain, aur aap humein batate hain jab advance mil jaye.

7. Suspension and ending7. Rokna aur khatam karna

You can stop using Yaqeen at any time by disconnecting your store or telling us. We may pause or close an account that breaks these terms or the Fair Use Policy.Aap kisi bhi waqt store disconnect kar ke ya humein bata kar Yaqeen istemal karna band kar sakte hain. Jo account in sharait ya Insaaf ki Policy ko tode, hum use rok ya band kar sakte hain.

TODO: what happens to unused credits and to your shop's data when you leave

8. Changes, law and contact8. Tabdeeliyan, qanoon aur rabta

TODO: how we announce changes; governing law and courts; contact email